Knowledge base | InkSoft Support Center

Admin Permission Levels

There are five options to choose from to determine the permission level of users/ employees. In this guide, we will explain each permission level and how to edit, delete, and add new admin accounts.

1. Store Manager - Lowest level user pemission, single- store access to Webstore settings

2. Product Manager - Access to the Products tab and Webstore settings

3. Fulfillment Store Printer - Access to the Order Manager, Artwork tab, and Reports

4. Fulfillment Store Manager  - Access to every part of the Admin Portal except the global Settings area

5. Fullfillment Store Admin - Highest level user permission, access to every part of the Admin Portal


Note: InkSoft does not assume responsibility for deleted data, deleted stores, or inappropriate/unwanted activity due to misuse of admin control by a user. Please be prudent giving administrative access to your Account. If you ever have questions about which permission level your employees/users should have, please contact the Success Squad.

1. Store Manager Permission Level

The Store Manager permission level is the lowest possible user permission. A Store Manager can only access the assigned webstore's layout and design settings as seen below. This permission level is suitable for employees assigned to control a specific webstore's layout and design.


2. Product Manager Permission

The Product Manager admin permission provides all permissions from the Store Manager level PLUS provides the ability to add/edit products and edit product pricing (not print pricing).


3. Fulfillment Store Printer Permission

This permission level provides access to Reports, the Order Manager, and Customer Saved art for production purposes and fulfilling orders.


4. Fulfillment Store Manager Permission

This permission provides access to all features and functions EXCEPT for global controls located in the "Settings" tab. This user can add/edit products, determine print pricing, add/edit/view Artwork, and have access to the Order Manager to fullfill orders. They cannot see or change settings that pertain to other Admin accounts, Cart Settings, Payment Processors, or Taxation (as well as a few other global settings).


5. Fulfillment Store Admin Permission

The Fulfillment Store Admin is the highest level permission and provides access to all InkSoft features and functions (including Settings).

With access to Settings (global), the Fulfillment Store Admin permission level has access to the following:

  • creation of new Admin users
  • editing and deleting Admin Users
  • adjusting shipping
  • payment processors
  • cart settings
  • taxation
  • options

Adding a New Admin

To add a new admin and set their permission level:

  1. Click Settings
  2. Contact & Admin Accounts
  3. Open the 2nd accordion - Admin Accounts
  4. Click Add New User

Adding a New Admin Cont'd

  1. Select the webstore you wish to assign the user to (the default will always be your primary InkSoft store)
  2. Enter the email address of the admin (required).This will be the username of the new account, for login purposes
  3. Enter the first/last name (required)
  4. Select the desired permission level from the drop-down menu
  5. Click the Save button to complete the process

Note: An email will be sent to the new admin's email address upon creation, with a temporary password.


Editing/Deleting Admin Accounts

To edit and/or delete an existing admin account:

  1. Click Settings
  2. Contact & Admin Accounts
  3. Open the 2nd accordion - Admin Accounts
  4. Click the name of the admin you wish to access/edit (see next screen for an example of what the edit options are)
  5. Login On As - feature allows you to login as the selected admin.
  6. Delete- Click the trash/delete icon to reveal a secondary delete option -- this secondary delete is to confirm your choice. This action is permanent/irreversable.

Editing/Deleting Admin Accounts Cont.

After clicking the admin name you will be greeted with the screen below. You can edit/change permission levels and enter a new password. After making any changes you must click the Save button (associated numbers in this screenshot are linked to the description above.)